How clients pay deposits & balances

When a client books you through GigSalad, they will pay the full amount at the time of booking. The deposit and the balance are collected in one payment upfront. The deposit is sent to you in advance while the balance is sent to you one or two business days after the event. The exact time frames for payments will vary depending on the payout method you have chosen. 

Booking process

Clients will have the option to pay only after you send an official quote. To send a quote, click on "Send [client's name] a quote" on the lead and fill out the quote form. You will be asked to enter your total fee and the deposit you'd like to receive in advance, along with the services to be provided, cancellation policy, and any additional terms. 

After you send a quote, the client will see a blue Book Now button along with the price, services to be provided, and your cancellation policy (and additional terms, if included). To complete the booking and pay, clients need to click on the blue button and enter their payment method. 

Payment methods

On the checkout page, clients can choose between two payment options: credit card or eCheck. 

Note: We are currently testing a third payment option using PayPal Credit. This option does not affect your payments, as they will still be paid in full and disbursed just as a credit card payment would be.

Limitations of eCheck payments

Electronic checks are a great alternative for companies or organizations that do not have a credit card or are required to make their purchases with a check. However, due to the unique processing, there are a few limitations.

Booking amount: We can only process eCheck payments for up to approximately $4,000. If your quote is over this amount, the client must pay with a credit card. If a credit card is not an option, you may arrange payment directly and use our "mark as booked" feature to pay the service fee and receive all of the benefits of a verified booking.     
Processing time: It takes 3-5 business days for an eCheck to clear. Your payment will not be sent to you until the payment clears so you can expect a slight delay for your deposit payments beyond the standard payout time frames. If a client pays with the eCheck method, a notification will be displayed in the booking confirmation email so that you are aware of the delay. 
If an eCheck does not clear, the booking will be canceled. At that time, the client will be sent a new quote on your behalf, identical to the one that was originally booked, so that they can book again with a new payment method. 
Last-minute events: If the event is less than 14 days away, clients will not be able to pay with an eCheck due to the processing time mentioned above. The payment must clear before the event takes place.
Canadian users: Unfortunately, users in Canada will not be able to pay with an eCheck. The eCheck transactions are processed through a United States-based network (ACH) that is unavailable in Canada.
 
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