How to pay vendors for your event
In order to secure a performer or vendor for your event, you must make a payment through GigSalad using one of our accepted payment methods.
The vendor will quote you their total price, including their deposit and the remaining balance. You will pay the full amount at the time of booking, plus a GigSalad service fee. We collect full payments so that we can better protect you with our Worry-Free Guarantee.
Accepted forms of payment: Payments can be made with a valid Visa, Mastercard, Discover, or American Express (AMEX)* card. Or you can provide your banking info to pay by eCheck. If you cannot pay using one of these methods, please contact us to discuss your options.
*AMEX payments are limited to $2,000 or less. If your booking total exceeds that amount, you'll need to contact us to determine how to proceed.
Note: We are currently testing a third payment option that allows you to book using PayPal Credit. With PayPal Credit, you can pay in installments that are interest-free if paid back within 6 months. Because this feature is being tested, it will only be available to some users. Learn more.
The deposit specified by the vendor will be sent to them prior to the event. The exact payout date will be determined by the cancellation policy chosen by the vendor. If the vendor designates that the deposit is non-refundable, we'll send the payment 1-3 business days after your payment is made. If the deposit is refundable, we will hold on to the deposit until the end of their chosen cancellation window.
We will hold the balance payment and send it to the vendor 1 business day after the event. If the vendor is late or fails to show at the event, you can log in and report a problem through your control panel. When this happens, we will hold the balance until we've discussed the issue with you and the vendor.
Refunds: If the vendor cancels at any point after you've secured the event and made a payment, you are protected by our Worry-Free Guarantee and will receive a full refund. If you are the one that cancels the booking, refunds will be determined by the cancellation policy set by the vendor. Read more about cancellation policies and refunds.
Frequently asked questions:
- What if I can't afford to pay the full price upfront?
If the event date is farther out, you might talk to the vendor to see if they can extend the quote expiration and hold your date to give you more time to come up with the money. Once you gather the funds, you can come back and secure the booking at that time.
- Can I get a Form W-9 from GigSalad for tax purposes?
We can send you a W-9 for any payments you've made directly through GigSalad. Just send your request to firstname.lastname@example.org.