How to cancel your event or booking

If you must cancel your event or don't want to proceed with the vendor you booked, you should follow the cancellation procedure outlined below.

1

Review booking agreement

Before proceeding with your cancellation, you should review the vendor's cancellation policy outlined in the booking agreement. To find this, log in to your control panel, click the event, and then select the vendor you booked. At the top of the page in the green status bar, click "View your agreement." You'll find the cancellation policy under the Terms of Service.

2

Message the vendor

You will confirm your cancellation through GigSalad (as noted in the next step) and the vendor will be notified automatically. However, we still encourage you to reach out to the vendor directly first as a common courtesy to explain why you are canceling.

It's especially important to discuss your cancellation with the vendor if you are outside of the refund window. Perhaps they can reschedule or would be willing to work with you directly on a possible refund.

3

Contact GigSalad

Once you're sure you want to cancel, you'll proceed by canceling the booking through GigSalad. At the bottom of the booking confirmation in your message thread with the vendor, there will be a link that says " Change, cancel, or reschedule this booking." Once the cancellation is official, we will begin processing any refunds that are owed. 

If you have any questions or trouble with this process, you can contact us here, or you can call 417-889-9909 (M-F, 9a-5p CT).

Refunds

Your right to a refund will be determined by the cancellation policy included in your booking agreement. If you are owed a refund, we will process it as soon as possible once you've completed the cancellation process described above in step 3. If the policy has a specific cancellation window, and you are not canceling within the allowed timeframe, you will not receive a refund of those payments.

For example, let's say the cancellation policy states that the deposit is non-refundable and the balance is refundable if you cancel at least 2 days before the event. If you cancel 3 days before the event, you will receive a refund of the balance payment but forfeit the deposit. This is just one example. Every vendor sets their own cancellation policy for each booking, so be sure to review those terms carefully.

If the vendor cancels, then a full refund will be issued as quickly as possible. Once it is, it can take up to 3-5 business days to post to your account.

GigSalad service fee

The service fee that was paid at the time of booking is non-refundable if you choose to cancel. If the vendor cancels, the service fee will be refunded with the rest of your payment.

Booked the wrong vendor

If you mistakenly book the wrong vendor, you should contact GigSalad right away and notify the vendor.

In most cases, if you cancel the booking or contact us within the same business day, we'll be able to void your payment before it's fully processed. You'll then be able to go back and proceed with booking the correct vendor. 

If you contact us more than one business day after you booked, then the process for canceling will be similar to the process outlined above. Review the cancellation policy, message the vendor to explain the situation, and then cancel through GigSalad. If the vendor's terms state that their deposit is non-refundable and they aren't willing to budge on that, we encourage you to talk with them and look at their profile to see if they can be a suitable option for your event. If so, you can just keep the booking as is rather than canceling and booking a different vendor.

Vendor cancellations/no-shows

If the vendor must cancel, your refund is guaranteed always. This is one reason it's important to book through GigSalad. If you book the event through our site and the vendor cancels or does not show up, we can ensure all fees are returned to you. This is our Worry-Free Guarantee! If the event is booked outside of our platform, we won’t be able to help resolve issues or return payments.

In the event of a vendor cancellation, both parties should acknowledge with a message in the message thread that the booking is no longer taking place. GigSalad can then be contacted—again by both parties—to proceed with the cancellation and issue a refund. If the vendor does not show up at your event, you should immediately log in and report a problem through your account so we can place a hold on the balance payment. 

If the cancellation happens with advance notice, we will do everything we can to help you find a replacement for your event, so contact us right away!

Exceptions

We know that sometimes things happen that are beyond your control. Everything from medical emergencies to simple misunderstandings can result in unfortunate cancellations. We try to be as understanding as possible of each person's situation, and in some cases, certain exceptions may be made. These exceptions are completely at GigSalad's discretion, so please let us know when a situation like this arises.