How to cancel your event or booking

If you need to cancel your event or no longer want to proceed with the talent you booked, please follow the cancellation procedure outlined below.

Review booking agreement

Before proceeding with your cancellation, you should review the provider’s cancellation policy outlined in the booking agreement. To find this, log in to your account, click the event, and then select the talent you booked. At the top of the page in the green status bar, click "View your agreement." You’ll find the cancellation policy under the Terms of Service.

2

Message the provider

You will confirm your cancellation through GigSalad (as noted in the next step), and the provider will be notified automatically. However, we still encourage you to reach out to them directly first, as a courtesy, to explain why you are canceling.

It’s especially important to discuss your cancellation with the provider if you are outside of the refund window. Perhaps they can reschedule or would be willing to work with you directly on a possible refund.

3

Contact GigSalad

Once you’re sure you want to cancel, you’ll proceed by canceling the booking through GigSalad. At the bottom of the booking confirmation in your message thread with the talent, there will be a link that says " Change, cancel, or reschedule this booking." Once the cancellation is official, we will begin processing any refunds that are owed.

If you have any questions or trouble with this process, you can contact us here, or call 417-889-9909 (M-F, 9a-5p CT).

Refunds

Any potential refund will be determined by the cancellation policy included in your booking agreement. If you are owed a refund, we will process it as soon as possible after you’ve completed the cancellation process described in step 3 above. If the policy has a specific cancellation window and you do not cancel within the allowed timeframe, you will not receive a refund for those payments.

For example, let’s say the cancellation policy states that the deposit is non-refundable and the balance is refundable if you cancel at least 2 days before the event. If you cancel 3 days before the event, you will receive a refund of the balance, but you will forfeit the deposit. This is just one example. Every provider sets their own cancellation policy for each booking, so be sure to review those terms carefully.

If the provider cancels, then a full refund will be issued as quickly as possible. Once it is, it can take up to 3-5 business days to post to your account.

GigSalad service fee

The service fee paid at the time of booking is non-refundable if you cancel. If the provider cancels, the service fee will be refunded with the rest of your payment.

Booked the wrong provider

If you mistakenly book the wrong provider, you should contact GigSalad right away and notify the provider directly.

In most cases, if you cancel the booking or contact us within the same business day, we’ll be able to void your payment before it’s fully processed. You’ll then be able to go back and book the correct provider.

If you contact us more than one business day after booking, the cancellation process will be the same as outlined above. Review the cancellation policy, message the provider to explain the situation, and then cancel through GigSalad. If the provider’s terms state that their deposit is non-refundable and they aren’t willing to budge on that, we encourage you to talk with them and review their profile to see whether they are a suitable option for your event. If so, you can just keep the booking as is rather than canceling and booking a different provider.

Provider cancellations/no-shows

If the provider must cancel, your refund is guaranteed. This is one reason it’s important to book through GigSalad. If you book the event through our site and the provider cancels or fails to show up, we can ensure that all fees are refunded to you. This is our Worry-Free Guarantee! If the event is booked outside of our platform, we won’t be able to help resolve issues or return payments.

In the event of a provider cancellation, both parties should acknowledge in the message thread that the booking is no longer taking place. GigSalad should then be contacted—again by both parties—to proceed with the cancellation and issue a refund.

If the provider doesn’t show up at your event, you should immediately log in to your account and report a problem so we can place a hold on the balance payment.

If the cancellation happens with advance notice, we will do everything we can to help you find a replacement for your event, so contact us right away!

Exceptions

We know that sometimes things happen that are beyond your control. Everything from medical emergencies to simple misunderstandings can result in unfortunate cancellations. We try to be as understanding as possible of each person’s situation, and in some cases, certain exceptions may be made. These exceptions are completely at GigSalad’s discretion, so please let us know when a situation like this arises.