How to send messages to vendors

The GigSalad booking platform includes a messaging tool that makes it very easy to communicate with the vendors for your event. 

When you submit a quote request, it will create a thread with that vendor in your event planner account. You can access this thread at any time to view messages from the vendor and respond as needed. 

Send a message

1
Log in to your event planner account and click on your event under Recent Events.
2
Click on the vendor you wish to contact. 
3
You'll see a text box at the top of the thread where you can type your message. If needed, you can also attach files by clicking on the paper clip. 
4
Click Send.

The vendor will then receive a notification of your message so they can respond accordingly. Once a vendor opens your message, the "Sent" status below the message will change to "Read."

Or, if you're on iOS, you can make sending and receiving messages even easier when you download the GigSalad app. You'll get a push notification for new activity, so you can respond to new quotes and messages immediately from your phone.

Flag a message or quote

If you believe that a message or quote that you've received is spam or inappropriate, you can let us know by flagging it for our review.

To do this: 

1
Log in to your event planner account and click on your event under Recent Events.
2
Find the message or quote that you want to flag, and click the small flag icon under the box.
3
Choose the reason for reporting the message/quote.
4
Click Send Report.


Frequently asked questions:

  • Can I communicate with the vendor outside of GigSalad?
    Because of the benefits and protections we offer, we encourage you to use our platform for communicating with the vendor. Messaging through GigSalad not only helps protect your private contact info, it also allows both you and the vendor to keep a record of the details discussed. Once you complete the booking on GigSalad, the messages you and the vendor exchanged will be saved right there in the booking agreement. And in the unlikely event of an issue or cancellation, the written record of your communication on GigSalad is what we will use to mediate the situation and find a solution. If talking to a vendor directly helps you make an informed booking decision, then feel free to give them a call. Just be sure to finalize any details discussed with our messaging tool. 
  • If the vendor sends a price quote through a message, can I accept via message and work out payment details outside of the site?
    If a vendor asks you to book them outside of GigSalad, we strongly recommend directing them back to our platform so we can provide the same benefits to you as our other event planners. Any bookings outside of GigSalad are not eligible for dispute resolution, secure payments, or our  Worry-Free Guarantee
  • Read more about the benefits of booking on GigSalad.

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