How to send messages to GigSalad providers
The GigSalad booking platform includes a messaging tool that makes it very easy to communicate with talent and service providers for your event.
When you submit a quote request, it creates a thread in your event planner account for each provider who got the lead. You can access this thread at any time to view the messages and respond as needed.
Send a message
- 1
- Log in to your event planner account and click on your event under "Recent events" or go to your Inbox.
- 2
- Click on the person you wish to contact.
- 3
- You’ll see a text box at the top of the thread where you can type your message. If needed, you can attach files by clicking the paper clip.
- 4
- Press Send.
The provider will then receive a notification of your message so they can respond accordingly. Once a vendor opens your message, the "Sent" status below the message will change to "Seen."
Pro tip: Sign up for text notifications to make sure you never miss a new message or quote from a GigSalad provider!
Flag a message or quote
If you believe a message or quote you’ve received is spam or inappropriate, let us know by flagging it.
To do this:
- 1
-
Log in to your event planner account and click on your event under "Recent events" or go to your Inbox.
- 2
- Find the message or quote you want to flag, and click the small flag icon under the box.
- 3
- Choose the reason for reporting the message/quote.
- 4
- Press Send report.
Frequently asked questions:
Can I communicate with providers directly, outside of GigSalad?
Because of the benefits and protections we offer, we encourage you to always use our platform to communicate. Messaging through GigSalad not only helps protect your private contact info but also lets you and the talent have a record of all the details discussed.
Once you complete the booking on GigSalad, the messages you and the provider exchanged will be saved in the thread for your booking. And in the unlikely event of an issue or cancellation, the written record of your communication on GigSalad will be used to mediate the situation and find a solution.
If talking to a provider directly helps you make an informed booking decision, then feel free to give them a call. Just be sure to finalize any details discussed within a message afterward for record-keeping.
If the provider sends a quote through a message, can I accept it via message and work out payment details directly, off-site?
We strongly discourage taking bookings off-site for your protection. Bookings made outside of GigSalad are not eligible for dispute resolution, secure payments, or our Worry-Free Guarantee.
If a provider asks you to pay them directly, redirect them to the site and insist they send you a bookable quote so you can pay through GigSalad.