What to do if you must cancel a gig
When a booking is confirmed on GigSalad, we expect our members to honor that agreement. However, in the event that you must cancel your gig, please follow the procedure outlined below.
Message the client
If you are unable to honor an agreement, let your client know immediately by sending a message through the thread attached to the booking. This creates a record of your cancellation notice. We recommend that you call the client as well, just to ensure they got your message and know that you are canceling.
Notify us immediately that you are unable to complete your gig so that we can begin the various procedures for canceling the booking. This will include talking with the event planner, issuing a refund, and possibly assisting them with finding a replacement.
You may contact us here, or you may call us at 417-889-9909.
Return your deposit and pay service fees
If we have already sent your deposit payment to you, you must return the full amount to GigSalad as quickly as possible, so that we can issue a refund to your client.
In addition, when you are the one to cancel a gig, you must cover all associated booking fees. That includes the service fee that was taken from your deposit and the service fee the event planner had to pay because we need to return that to them as well.
You can return the deposit and pay the fees one of two ways:
1. PayPal: Send money to email@example.com. Be sure to include the client name and/or booking number (which you can find at the top of your agreement) in a note with your payment.
2. Credit card: Call us at 417-889-9909 to make a payment over the phone.
Failure to return a deposit or pay service fees could result in your profile being removed from GigSalad.
If you repeatedly cancel bookings, we reserve the right to remove your profile from GigSalad indefinitely. We want to ensure a positive booking experience for all our users, so we cannot have members on our site that cannot be trusted to honor their agreements.
Pro tip: In order to avoid unnecessary cancellations, take extra precautions to ensure you don't get double booked. When you book a gig outside of GigSalad, check your GigSalad Inbox to see if you have any active quotes for that same day. If so, cancel them so the client will no longer be able to book you for their event.
No show policy
Canceling the day of the event, or not going to the event at all, is considered a "no show." If this happens, you'll be required to return all money GigSalad has sent to you plus all service fees. Failure to do so could result in being removed from GigSalad. Read more about our no show policy and what to do if it happens.
If the event itself is canceled, or the client no longer wishes to use your services, this is handled a bit differently. We still encourage both parties to communicate the cancellation through the message thread and that GigSalad be notified of the cancellation, but this will be the client's responsibility. They will cancel the booking through their account and we'll automatically issue refunds based on the cancellation policy you selected for that event.
We know that sometimes things happen that are beyond your control. Everything from medical emergencies to simple misunderstandings can result in unfortunate cancellations. We try to be as understanding as possible of each person's situation, and in some cases, certain exceptions may be made. These exceptions are completely at GigSalad's discretion and are not promised.
Frequently Asked Questions:
- Why do I have to pay the event planner's service fee when I cancel?
The service fees collected are the only revenue kept by GigSalad for each booking. When you cancel a booking on GigSalad, the client is provided a full refund, including the service fees that were paid. We ask that you pay the client's service fee after canceling to cover the costs associated with processing payments, refunds, and the additional work involved with helping the client find a new vendor.
- Can I provide a replacement instead of canceling?
You may provide a replacement if the client agrees to this option prior to the event. If your client is comfortable with your replacement, there needs to be confirmation between you and the client in the message thread on GigSalad. If the client does not agree to a replacement, this will be considered a cancellation by you. If you received a deposit from us, it would need to be returned and the event planner service fees would need to be paid to us.