What to do if your performer or service provider is being nonresponsive

We get it — booking talent for your event is exciting, but it can also be nerve-wracking, especially if they aren’t responding to your messages. You’re likely imagining worst-case scenarios: Will they show up? Did something go wrong?

While most GigSalad members are reliable and communicative, we understand that being left in the dark can cause concern. Here's what to do if you’re experiencing radio silence from your booked provider.

⭐ Important: We can only assist with bookings completed on the GigSalad platform. Be sure to book your events on GigSalad to be covered in full by our Worry-Free Guarantee.

Step-by-step protocol based on event timeline

Our Dispute Team has a protocol for nonresponsive talent based on your event date. First, we ask that you begin sending messages through the GigSalad platform. After the required number of attempts without success, you have the option to issue an ultimatum. The ultimatum should clearly state that if they don’t respond by a specific date, you’ll request a full refund through GigSalad.

👉 Remember: Performers and service providers are busy professionals, and sometimes life happens. Be understanding but firm in your expectations for a timely reply.

⚠️ If your talent or service provider is a no-show or continues to ignore your refund request, our Dispute Team can step in to review the situation and determine how to proceed. Learn more about how to report a problem with your event.

How to avoid booking talent or service providers who aren't trustworthy

The best way to prevent a stressful situation is to vet the talent thoroughly before booking. Here are a few tips to help you book with confidence:

1. Read reviews: Past clients often provide insights into reliability, professionalism, and communication habits. Verified reviews indicate which bookings took place on GigSalad.
2. Pay attention to communication style: If they’re responsive, polite, and clear from the start, that’s a positive sign. If communication feels slow or unclear, it might be a red flag.
3. Ask questions: Find out about their experience with events like yours, their preparation process, and how they handle unforeseen issues. Reliable pros will answer confidently and transparently.
4. Look for a solid profile: Photos, videos, verified bookings, and clearly listed services are signs of a serious and trustworthy provider.

Additional tips to keep calm

• Keep your messages professional and clear. Include your event details, any questions or concerns, and a reminder of the agreed-upon booking terms.
• Check all forms of communication. Sometimes, the talent or service provider may respond via email or another platform you’re not regularly checking.
• Consider their schedule. Many GigSalad members have other jobs and work multiple gigs, so they might not respond immediately, especially on weekends.
• Exchange mobile numbers. Share phone numbers with each other after booking to have a direct line of communication for emergencies or questions.

While we hope your event goes off without a hitch, following this protocol can help you feel more in control, ensuring you have enough time to make alternative plans if necessary. We’re always here to support you, and together, we’ll make sure your event is a success!