Not getting gig lead notifications & other emails?
There are a number of reasons why you could be having trouble receiving our email notifications.
Have you ever gotten any emails from us? If not, there may be an error in the email address you provided when you joined. You can double-check your email address under Notifications in your Account. If you can't log in at all, contact us.
If you use Gmail as your email provider, your inbox may have multiple tabs where new emails will appear. Because of the nature of our emails, sometimes Gmail may determine them to be "Promotions" and automatically move them to that tab, instead of your Primary inbox. The next time you get a GigSalad email in Promotions, click and drag it to the Primary tab. At the top of the page, a message will appear to confirm that the email was moved. And then it will say "Do this for future messages from firstname.lastname@example.org? Yes." Click yes and hopefully all of our emails will now go to your Primary inbox page.
Unfortunately, in some cases, your email provider may consider our emails to be spam and send them to your Junk folder or block them altogether. One way to try and prevent this from happening is to Whitelist our email addresses, which will add them to an approved list. The following email addresses should be whitelisted: email@example.com, firstname.lastname@example.org, email@example.com, and firstname.lastname@example.org.
If adding our email to your contacts does not work, you may need to contact your ISP to see what the issue could be. Also, if you ever mark our emails as spam yourself, this will cause your email to be blacklisted, meaning no more emails will be sent to that address. If you fear this may have happened to you, please contact us.
Whether you are having trouble with email or not, we recommend setting up instant alerts to your cell phone. This way you can be notified anywhere, anytime, and make sure you never miss a lead.
To enable text notifications:
- Log in to your control panel and go to Account.
- Choose Notifications from the menu.
- Scroll down to Text Notifications, check the box to "Receive text message alerts" and put in your cell phone number.
- Click Update Text Notifications.