How GigSalad monitors and removes leads

While most leads on GigSalad are legitimate, fraudulent or spam requests are occasionally submitted. However, we have multiple systems in place to catch illegitimate leads and remove them promptly.

Removing fraudulent leads

Once we identify a lead as fraudulent or spam, we will remove the quote request and ban the user from GigSalad.

Flagged by GigSalad

When we remove a lead that you received, the lead information changes to notify you that it is not legitimate. The lead in your inbox will display, “This gig lead was flagged by GigSalad. It is not a legitimate inquiry," and the name of the event planner will also be replaced with “Lead Removed.” You will no longer be able to view messages or contact the individual through GigSalad.

Reasons for a flagged lead

We display the same message regardless of the reason. However, multiple situations can result in a flagged lead:

• The quote request was inappropriate, and/or the event information contained offensive language.
• The event planner was identified as a scammer.
• The request was spam or submitted with no intention to book services.

How we monitor leads

So we can catch fraudulent leads as soon as possible, we monitor quote requests in many ways:

• Automated detection: We automatically identify and ban potential scammers by using common phrases and internal data from previous offenders. Once identified, removed, and banned, we use their account information to block users with similar account information from attempting to submit requests again.  
• Reviewing leads: The majority of leads on GigSalad are submitted through an automated system. However, some are manually sent by team members at GigSalad. When leads are manually sent, we carefully review the event and quote request information before submitting it to PromoKits. We look for common phrases scammers use and inappropriate event details. 
• Questionable language: The Customer Happiness team is notified if a quote request is submitted with dubious language, such as profanity or offensive terms. A team member will review the event information and assess its legitimacy. 
• Flagged by members: If an inappropriate request or scam attempt goes undetected by our other monitoring methods, we provide an easy way for members to flag leads and let us know. The customer happiness team is notified by email as soon as a lead is flagged, so they can review the event information or communication and proceed with removal if necessary.

If you have any questions about a lead or think that a lead was removed in error, please feel free to contact us. Our amazing Customer Happiness team is here to support you and address any of your concerns.