Why are my payments delayed?
When you are booked on GigSalad, clients pay the full amount upfront. The deposit is then sent to you prior to the event and the balance after the event takes place. The specific timeframe of your payments will vary based on the payout method you have chosen. However, there are a few circumstances where your payments may be delayed.
Reason #1: Past issues
If we have encountered issues with your past bookings, such as multiple no-shows, frequent cancellations without reason, or funds not being returned to GigSalad, your future bookings will be monitored and your payments may be held. If we are monitoring your bookings, you will not receive deposits in advance of the event. Instead, your deposit and balance will be sent to you after the event takes place. If a hold is placed on your payments, we will display an alert to you in the booking confirmation email.
Reason #2: Security
We screen each payment on GigSalad to ensure it is legitimate. Occasionally, a payment is made on GigSalad which raises some red flags. In the majority of these cases, there are no real issues but we prefer to make sure that everything is in order prior to releasing any funds. If we need extra time to research a payment, your deposit or balance may be held while we investigate further.
Reason #3: Electronic check payment
Clients in the U.S have the option to make their payment with an eCheck. If a client pays with an eCheck, your payment will not be sent to you until the check payment has been fully processed. It takes 3-5 business days for an eCheck to clear so you can expect a slight delay in receiving your deposit payments. A notification will be displayed in the booking confirmation email if the client pays with an eCheck so you will be aware of the delay.
Reason #4: Incomplete or consequential communication
Prior to sending any payments, we look at the communication between you and the client to ensure that the event has not been canceled, rescheduled, or edited. If you or the client sends a message with a crucial question that could result in a cancellation or some other major change, we may hold onto the payment until a confirmation message has been sent back. Because of this, it is very important that communication is complete and remains on GigSalad as much as possible. If we place a hold on your payment, we will notify you and let you know what information needs to be received for us to process the payment.
If your payment is delayed and you're unsure what could be the cause, please reach out to the Customer Happiness team by emailing email@example.com or calling (417) 889-9909.