Accessing direct client contact information
At GigSalad, we offer a full-service booking experience. This means when event planners use the site to submit requests, the expectation is to receive quotes back and complete their booking through the GigSalad platform. Because of this, the amount of direct contact information will be limited.
The client's direct email address will not be shared at any point. We do this for a number of reasons. Sending your messages through GigSalad will keep a record of all communication regarding the event, and hopefully subsequent booking, all in one location. This is beneficial for both you and the client, and also helps us should something go wrong and we need to step in to resolve any disputes or issues. We also want to protect the client's privacy. An email address is something that can be easily saved for future communication in the form of newsletters and possibly spam, and that's not what they signed up for when using GigSalad. They agree to receive emails from us, not emails from potentially 10 or more professionals for the years to come.
Our messaging platform makes communication fast and easy between our members and their clients. When a message is sent, the client is notified immediately via email (and text, if text alerts are enabled). Because our site is mobile-friendly, users can read & reply to messages from anywhere. You can also reply directly to the email notification and it will be sent as a message back to the client, just as if you had sent it through our messaging tool. So basically, our messaging tool is just like email!
There's a bit more flexibility when it comes to phone numbers. The client may choose to provide their phone number, but it's completely up to them. If they do, and you're a paid member, the number will be revealed once you’ve responded with a quote or message through the platform. Read more about accessing client phone numbers.
Some clients may choose not to provide a number until they book you. They are often reaching out to many professionals, and they aren't always comfortable providing a phone number to several people that they don't know. It also comes down to their communication preference. In this technology-driven world, many users are accustomed to (and prefer) online communication.
Regardless of whether a phone number is provided, we encourage that all communication be kept on the site. Even if you speak by phone, we recommend messaging a recap of the conversation and any decisions that were made so that you have a record of it with the lead/booking.
Note to free members: If the client does provide their phone number, only paid members will have access to that information (once they’ve sent a quote or message). Free members are required to keep all communication on GigSalad and attempting to circumvent our platform could result in removal from the site.
Once a client has accepted your quote and made a payment, the gig is booked. At this time, the client will be asked to provide a phone number if they haven't already and it will be available to all members (paid and free) so that you may communicate directly with the client in the days leading up to the gig.
Frequently asked questions:
- What do I do if the client never responds to my messages or calls?
It's important to keep in mind that many of our event planners are reaching out to multiple people at once. While we try to encourage them to respond to every message or quote, that won't always happen. Once they've started communication with one or two promising options, they may ignore all other messages. Give them a day or two, and if you still haven't heard back, send a follow-up message. Perhaps open further negotiation. Maybe your price was too high or they want more options to choose from. We don't recommend any more than one or two follow-up messages. If they haven't gotten back to you at that point, they've likely gone with another vendor.
- The phone number provided doesn't work. Is this a bogus lead?
Not necessarily, they may have just typed it in wrong. Or, they didn't know it was optional to provide a number and didn't want to put in their real one. It's hard to say for sure, but there is no harm in sending a polite message letting them know you'd like to talk to them about their event, but the number they provided is invalid. Ask them to respond via message with more details about their event. If it's a legitimate lead, and they are interested in your service, they will respond. If not, they won't.
- I cannot proceed with quoting an event until I speak to someone on the phone. What do I do if no number is provided?
This is why we have a messaging tool in place! We understand that sometimes you need more information before you can determine your price, but you can easily send a message asking all the necessary questions in order to provide an accurate quote. You and the client can message back and forth as much as needed through the site, similarly to how you would talk on the phone. This is often the preferred form of communication for many people using online marketplaces like GigSalad.