How to send messages to vendors

The GigSalad booking platform includes a messaging tool that makes it very easy to communicate with the vendors for your event. 

When you submit a quote request, it will create a thread with that vendor in your event planner account. You can access this thread at any time to view messages from the vendor and respond as needed. 

Send a message

1
Log in to your event planner account and click on your event under Recent Events.
2
Click on the vendor you wish to contact. 
3
You'll see a text box at the top of the thread where you can type your message. If needed, you can also attach files by clicking on the paper clip. 
4
Click Send.

The vendor will then receive a notification of your message so they can respond accordingly. Once a vendor opens your message, the "Sent" status below the message will change to "Read."

Flag a message or quote

If you believe that a message or quote that you've received is spam or inappropriate, you can let us know by flagging it for our review.

To do this: 

1
Log in to your event planner account and click on your event under Recent Events.
2
Find the message or quote that you want to flag, and click the small flag icon under the box.
3
Choose the reason for reporting the message/quote.
4
Click Send Report.


Frequently asked questions:

  • Can I communicate with the vendor outside of GigSalad?
    We strongly encourage that you don't. Messaging only through GigSalad not only helps protect your private contact info, it also allows both you and the vendor to keep a record of all communication regarding your event. Once you finalize your booking, all the details discussed via message will be saved right there with your booking agreement. And in the event of an issue or cancellation, we can only come to a decision based on the details outlined in writing on our site.
  • If the vendor sends a price quote through a message, can I accept via message and work out payment details outside of the site?
    Again, we strongly encourage that you don't take anything off the site. Without a finalized booking through the site, you will not be protected by our Worry-Free Guarantee. This means if anything happens with your payment or booking, we will not be able to help you. If you receive price details via message, respond to the vendor letting them know you approve the price but they must send you an official quote on our platform so that you can book and submit payment through GigSalad to secure their services.
  • Read more about why you should always complete bookings through the GigSalad platform.

Still need help? Contact Us Contact Us