How to pay vendors for your event

In order to secure a performer or vendor for your event, you must make a payment through GigSalad using a valid credit or debit card. (Or, if the option is available to you, you may pay by electronic check.)

Payment breakdown

The vendor will quote you their total price, including their deposit and balance payment. You will pay this full amount at the time of booking, plus a GigSalad service fee. We collect full payments so that we can better protect you with our Worry-Free Guarantee.

Accepted forms of payment: Payments must be made with a valid Visa, Mastercard, Discover, or AMEX* card. If you have no way of paying by credit card, please contact us to discuss your options.

*AMEX payments are limited to $2,000 or less. If your booking total exceeds that amount, you'll need to contact us to determine how to proceed.

Deposit

The deposit specified by the vendor will be released to them prior to the event. The exact payout date will be determined by the cancellation policy chosen by the vendor. If the vendor designates that the deposit is non-refundable, we'll send the payment to them 1-3 business days after you book them. If the deposit is refundable, we will hold on to the deposit until the end of their chosen cancellation window.

Balance

We will hold the balance payment and send it to the vendor 1 business day after the event. If the vendor is late or fails to show at the event, you can log in and report a problem through your control panel. When this happens, we will hold the balance until we've discussed the issue with you and the vendor. 

Refunds: If the vendor cancels at any point after you've secured the event and made a payment, you are protected by our Worry-Free Guarantee and will receive a full refund. If you are the one that cancels the booking, refunds will be determined by the cancellation policy set by the vendor. Read more about cancellation policies and refunds.


Frequently asked questions:

  • What if I can't afford to pay the full price up front?
    If the event date is farther out, you might talk to the vendor to see if they can extend the quote expiration and hold your date to give you more time to come up with the money. Once you gather the funds, you can come back and secure the booking at that time.
  • Can I get a Form W-9 from GigSalad for tax purposes?
    We can send you a W-9 for any payments you've made directly through GigSalad. Just send your request to forms@gigsalad.com. 

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