How to manage & share your reviews

Collecting and showing off great reviews of your act or service can really set you apart from your competition and mean the difference between getting a gig or not. Because of this, reviews may be the single most valuable feature on your PromoKit.

IN THIS ARTICLE:

About getting reviews

If you book your event through our booking platform, we will automatically email your client in the days following the event to ask them to review you. You can also request reviews from your clients, both on and off GigSalad. Learn more about requesting reviews.

The process for leaving a review is very simple. The client will choose a rating of 1-5 stars and write a brief review of your services. Once completed, if they already have a GigSalad account, it will be posted immediately. If they do not have an account, we will send them an email to confirm their review. Once they click the confirmation link in the email, the review will appear on your PromoKit. We require email confirmation to ensure the validity of the review and to verify the reviewer's identity.

Once a review becomes public on your PromoKit, it'll be added as a new item (in bold) under All Messages in your Inbox. We'll also send you an email notification. If you do not wish to receive this email, you can adjust your Notifications preferences in your Account.

Manage your reviews

You can access your reviews at any time in your Inbox. While reviews will appear under All Messages along with all your leads, you can also click on Reviews in the menu to see all your feedback in one place. Click on an item to see the full review. 

Post a reply

Below the review details, you'll find a spot to post a reply to the client. This reply will be displayed publicly below the review for other potential clients to read. It can be helpful to reply to both positive and negative reviews. With a positive review, you can reply with a thank you message and share some more details about the event. If the review isn't as glowing as you'd like, your reply can serve as an apology and an explanation of what went wrong and why. A well-written and polite rebuttal will show clients your professionalism.

Change/dispute review

Only the reviewer can make changes to a posted review. If you feel they've made a mistake, you may ask them to log into their account and update the review there. Or they can contact us to help them. 

Reviews cannot be removed from your PromoKit, but you may dispute a review if you feel it is fraudulent or abusive.

Note: This is available for Featured members only.

By default, all of your reviews will be in order by most recent first, giving preference to any verified reviews received within the last 90 days. If you are a Featured member, you may choose up to 2 reviews to appear at the top of your reviews, whether they are verified or not.

To choose your "featured" reviews:
  1. Log in to your control panel and go to your Inbox
  2. Select Reviews from the menu and then select the review you'd like to feature.
  3. Scroll down to the Feature Review section, check the box beside "Feature this review" and click Update Featured Reviews.

You may do this for up to 2 reviews. The selected reviews will then be identified with a "Featured review" status in your Inbox. 

Share your reviews

At the bottom of each review in your control panel, there will be a link that can be used to publicly access that specific review. When you get a great review, show it off by sharing it across your social media profiles. Click Copy link to save the link to paste wherever you choose.

In addition to sharing your individual reviews, you can also add a reviews widget to your personal website. This widget can display up to 4 reviews, automatically choosing the top 4 and updating whenever you receive new feedback. Learn more here.

Self-posting reviews

Since all reviews require an email confirmation from the client, you cannot post their reviews for them. Doing so would render the rating illegitimate. If we are able to determine that this has occurred, the review(s) will be removed. Multiple violations of self-posting reviews could result in removal from the site. Instead, you should contact the client to request a review from them directly.

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